Shipping & Returns

Shipping 

We have shipping throughout the world, and try to give the best price shipping for all customers. PLEASE NOTE, you are responsible for your own import tax so check your local laws. No refunds or credits are available if you have duties levied by your government.

Returns

If you want to return your item after you have received it you will be subject to a 25% restocking fee, except as outlined below. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You must be the original buyer and the same name must appear on the payment of the purchase. There are no exceptions except where applicable by law.

To start a return, you must contact us at info@shadowfoil.com. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted, and will be returned at your cost.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 30 days for your payment provider (bank, credit card company, PayPal etc.) to process and post the refund to you, please be patient.

You can always contact us for any return questions at info@shadowfoil.com.

Pre-Order cancellations

If you cancel a pre-order there will be a 10% processing fee to coordinate the reimbursement. This is an admin fee and is not negotiable. You may sell your spot to another collector without a fee, but you must coordinate and let us know.  

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Warranty

We offer a 90 day warranty on all installed sabers and a 7 day warranty on neo pixel blades and empty sabers. We test the products thoroughly before sending them out. Most issue will occur within the first week please test the products yourself and if you experience any issues let us know. If it has been longer than 7 days you will be subject to a 25% restocking fee.